If your payment fails but the amount is deducted, refunds are typically processed within 4-7 working days.
To report any issues, please follow these steps -
- Go to your Profile > tap the Settings icon, then navigate to the Support section.
- Under Credit card bill payments, tap on Report a bill payment issue.
- Select the relevant transaction and submit your report.
Alternatively, tap the Pay Bill button to open the Bharat Connect screen. Tap on Complaints to report your issue.
You can also reach out to us at support@fold.money