To get a CIBIL discrepancy resolved, please send an email using the exact template below.
Make sure to CC support@fold.money so our team remains in the loop, can track the progress alongside you, and escalate the issue if CIBIL does not respond in a timely manner.
Send to: CIBILinfo@transunion.com, Help@signzy.com CC: support@fold.money
Subject: Data Discrepancy Dispute: Inconsistency Between D2C and B2B Reports - [Your PAN Number]
Email Body to Copy & Paste:
Dear CIBIL Support / Operations Team,
I am writing to lodge a formal dispute regarding a critical data discrepancy in my credit profile. I have identified clear inconsistencies between the reports generated via the D2C (Direct-to-Consumer) API and the B2B (Business-to-Business) API.
Discrepancy Summary:
Nature of Issue: Data mismatch between D2C API and B2B API report outputs.
Specific Inconsistencies: [Mention brief details, e.g., difference in credit score, mismatched active loan accounts, or conflicting payment history status]
To facilitate your internal verification and allow you to rectify this issue promptly, my personal details are provided below:
Personal Details for Validation:
Full Name: [Your Full Name as per PAN]
Date of Birth: [DD/MM/YYYY]
Phone Number: [Registered Mobile Number]
Current Address: [Your Full Postal Address]
Pincode: [6-Digit Pincode]
Gender: [Male / Female / Other]
PAN Number: [Your 10-Digit PAN]
Please register this dispute, provide me with a unique Service Request (SR) or Dispute Tracking Number, and initiate the rectification process to align my report.
Sincerely, [Your Name] [Your Phone Number] [Your Email Address]
Once sent, CIBIL will register the dispute and provide you with a unique tracking number.