At the start of each new billing cycle, we try to fetch your latest statement PDF from Gmail. There may be a brief period, typically a day or two when you might see the "Awaiting Statement" state. Once we receive your PDF, we process it on-device and update your bill-due amount.
If you're still experiencing issues, they may be caused by the following -
- Change in Statement Generation Date: Verify that the statement date in your PDF matches the previous billing cycle's statement date (note: this refers to the date inside the PDF, not when the email arrived).
- Change in Card Number: Ensure your card number has not changed. Currently, we do not support cases where the card number has been altered.
If the above does not resolve your issue and the email containing the statement PDF is in your inbox, please report an error, and we will investigate further!