If your statements are missing and they are in your inbox, you can reset the syncing time -
- From home screen, go to the credit card details view and tap on the flag icon at the bottom right. This will open the "Missing Transaction" sheet.
- Select 'Yes, it's in my inbox' and then choose 'Attempt Transaction Re-sync'. This also refetches your statements.
- Fold will then attempt to re-fetch your credit card transactions and statements from the past 30 days.
Note: For Amex, we rely on Balance Update emails which arrive once weekly. In case your statement has been generated, it will sync on Fold once the next Balance Update email after statement generation arrives in your inbox.
If the statement is still not synced after a few mins, please write to us and we will further investigate the issue. Please note that if there is a change in your card number or statement date, then this method might not work.