For Amex, we rely on Balance Update emails which arrive once weekly to sync your statement. In case your statement has been generated, it will sync on Fold once the next Balance Update email after statement generation arrives in your inbox.
If it is still missing and the balance update is in your inbox, you can reset the syncing time -
- From home screen, go to the credit card details view and tap on the flag icon at the bottom right. This will open the "Missing Transaction" sheet.
- Select 'Yes, it's in my inbox' and then choose 'Attempt Transaction Re-sync'. This also refetches your statements.
- Fold will then attempt to re-fetch your credit card transactions and statements from the past 30 days.